IndiGo Glitch Hits Bookings

IndiGo, India's largest airline, faced glitches in its reservation system, disrupting online bookings and check-in for its customers. The airline advised customers requiring immediate travel assistance to contact its call centre, while those travelling later were asked to try the website or app again after some time.

The issue was caused by intermittent problems with IndiGo's core reservation platform, which its teams were working to fix with a partner as soon as possible. The airline's website displayed a 'no data available' message to customers searching for flights, and several people complained to IndiGo on social media that they were unable to book flights or complete online check-in.

IndiGo controls more than 65% of India's domestic aviation market, making it a crucial service for many travellers. The disruption is the latest issue to affect the airline, which cancelled around 4,500 flights in December due to poor pilot roster planning.

## What happens next The airline has not provided a timeline for when the issue will be resolved, but its teams are working to fix the problem as soon as possible. Customers are advised to contact the call centre for immediate assistance or try the website or app again later.

## Why it matters The disruption to IndiGo's reservation system is a significant issue for the airline and its customers, given its dominant position in the Indian domestic aviation market. The airline's ability to resolve the issue quickly will be crucial in minimizing the impact on its customers and maintaining their trust.

The incident also highlights the importance of reliable technology systems for airlines, particularly those with a large market share like IndiGo. The airline will need to ensure that its systems are robust and able to handle the volume of bookings and check-ins to avoid similar disruptions in the future.