Boscov's Boosts E-commerce
51 stores in 9 states to get unified inventory view with Manhattan Associates' ActiveOrder solution
Boscov's Department Store has partnered with Manhattan Associates to modernize its e-commerce fulfillment capabilities. The partnership will see Boscov's deploy Manhattan's ActiveOrder solution to provide a unified view of inventory across its stores.
The ActiveOrder solution will help Boscov's drive greater efficiency across its store network, delivering an enhanced and seamless customer experience. With 51 locations in 9 states across the Mid-Atlantic region, including Pennsylvania, New Jersey, and New York, the implementation will focus on driving higher throughput and inventory accuracy in Boscov's stores.
The partnership will enable flexible fulfillment options, including ship from store and buy online and pick up in store. This will allow Boscov's to better orchestrate and optimize e-commerce fulfillment, as well as provide proactive and seamless customer service.
According to Bob Howell, executive vice president and chief sales officer at Manhattan Associates, Boscov's has a proud history of knowing their customers and communities. The partnership with Manhattan will help Boscov's gain real-time insight into inventory across all their stores, so every order can be sourced and fulfilled in the most efficient way possible for their customer and business at large.
## Why it matters The partnership between Boscov's and Manhattan Associates is significant as it will help the family-owned department store chain to stay competitive in the rapidly evolving e-commerce landscape. By modernizing its fulfillment capabilities, Boscov's will be able to deliver a better customer experience, which is essential for driving sales and growth. The partnership will also help Boscov's to optimize its inventory management, reduce costs, and improve its overall operational efficiency.
## What happens next With the implementation of Manhattan's ActiveOrder solution, Boscov's will be able to provide its customers with a more seamless and efficient shopping experience. The company will be able to fulfill orders more quickly and accurately, which will help to drive customer satisfaction and loyalty. As the retail industry continues to evolve, the partnership between Boscov's and Manhattan Associates will help the department store chain to stay ahead of the curve and remain competitive in the market.
