DoorDash Launches Text Ordering
Users can soon order food and other items via text message, with iOS users in the US able to join a waitlist for beta testing, as the company also expands its retail returns and pilots drone deliveries
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Macy's, Anthropologie, The North Face, Vans and Timberland join DoorDash Marketplace
Story published. Users can soon order food and other items via text message, with iOS users in the US able to join a waitlist for beta testing, as the company also expands its retail returns and pilots drone deliveries
DoorDash is launching a new feature that allows users to order by text message, making it easier for customers to get their favorite food and other items delivered. The text message ordering feature is currently available for iOS users in the US to join a waitlist for beta testing.
The new feature builds on the capabilities of the Ask DoorDash AI chatbot, which was introduced to the DoorDash app in June. This allows users to get recommendations and browse local spots without having to open the app. With the text message ordering feature, users can simply send a text to order their usual items or ask for recommendations based on their mood.
In addition to the text message ordering feature, DoorDash is also expanding its retail returns feature nationwide in November. The feature, which costs $7.99 to schedule an eligible return, allows customers to pay DoorDash couriers to send items back. This makes it easier for customers to return items they have purchased through the platform.
DoorDash is also piloting its drone delivery service, DoorDash Air, in northern California. The service will partner with local food services, including Chipotle and Popeyes, to deliver food to customers. According to DoorDash, around 80 percent of typical restaurant orders are light and small enough for the aircraft to carry safely, and food arrives at customers' doors within five minutes based on initial testing.
## What it means The launch of these new features is a significant development for DoorDash, as it looks to enhance its local delivery platform and make it easier for customers to get the items they need. The expansion of the retail returns feature and the pilot of the drone delivery service are also important steps for the company, as it looks to expand its services and improve the customer experience.
The ability to order by text message is a major convenience for customers, who will no longer have to open the app to place an order. The expansion of the retail returns feature will also make it easier for customers to return items, which will help to improve customer satisfaction. The pilot of the drone delivery service is also an exciting development, as it has the potential to significantly reduce delivery times and improve the overall customer experience.
