Top Official Takes Charge
Deputy Chief Secretary Warner Cheuk to oversee complex 1823 cases with new mechanism launching early next year
A top official, Deputy Chief Secretary for Administration Warner Cheuk Wing-hing, will determine the responsible department for complex cases received through the 1823 hotline.
The new handling mechanism for 1823 cases will be implemented early next year, with the reform taking effect in the first quarter of next year.
Warner Cheuk will ensure a 'very fair' distribution of responsibility when assigning complaints that involve multiple departments.
To achieve this fair distribution, a roster system may be operated if every department has a similar share of the responsibility.
## Why it matters The new handling mechanism aims to provide clarity on responsibility when a public complaint spans multiple departments. This reform will help to ensure that complaints are handled efficiently and effectively, without ambiguity or overlap in responsibilities.
The implementation of this new mechanism will likely have a significant impact on the way the 1823 hotline operates, and how complaints are processed and resolved. With a clear and fair distribution of responsibility, the public can expect a more streamlined and effective complaint handling process.
